Returns Policy

In the event that the customer is not satisfied with the items supplied, but those items are not defective or incorrect, the Company reserves the right to refuse the return of the items. We reserve the right to charge a restocking fee of 25% on all returned items excluding sutures which can NOT be returned.

For hygiene and safety reasons the Company does not exchange or accept the return of items which have been opened and/or used.

Stock items

The Company may at its’ sole discretion accept the return of stock items provided that the customer has contacted the Company within 30 days of receipt of the items.

All returns made on this basis must be in their original packaging, unopened and show no evidence of damage.

Such items will be subject to a 25% re-stocking charge.

Non-stock items

Non-stock items are strictly non-returnable, for example but not limited to the Ethicon sutures range.

STERILE PRODUCTS ARE STRICTLY NON-RETURNABLE